Returns & Exchanges
At CanineHeaven, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Our returns and exchanges policy is designed to be straightforward and customer-friendly."
Return Policy:
Time Frame for Returns:
- You have 30 days from the date of purchase to initiate a return.
Condition of Returned Items:
- Items must be returned in their original condition, unused, and with all packaging intact.
Refund Process:
- Once we receive and inspect your returned item, we will process your refund to your original method of payment within 7-10 business days.
Non-Returnable Items:
- Please note that some items may be non-returnable or have specific return policies. Check product descriptions for any exceptions.
Exchange Policy:
Exchanging Products:
- If you need to exchange an item for a different size or color, please return the original item and place a new order.
Availability:
- Exchanges are subject to inventory availability.
How to Initiate a Return or Exchange:
- Contact Us: Reach out to our customer service team at info@canineheaven.com or call us at 0800 088 6586 to start the return or exchange process.
- Provide Order Details: Include your order number, the item(s) you wish to return or exchange, and the reason for the return/exchange.
- Receive Instructions: We will provide you with instructions and a return shipping label, if applicable.
Shipping Costs:
Return Shipping:
- The customer is responsible for return shipping costs unless the return is due to a defective product or an error on our part.
Refund Exceptions:
Sale Items:
- Sale items may be subject to different return or exchange policies. Please review the terms for sale items before purchasing.
Questions or Concerns: "If you have any questions or concerns about our Returns & Exchanges policy, please don’t hesitate to contact us. Our team is dedicated to ensuring your shopping experience with us is positive and hassle-free."
For further assistance with returns and exchanges, please reach out to our customer service team.
Please Note: This policy is subject to change, and customers should review it periodically. Always check the product page for specific return information before making a purchase.