Shipping Information
At CanineHeaven, we are committed to delivering your dog care products and accessories quickly and reliably. This page outlines our shipping policies and rates for both UK and international orders."
UK Shipping:
Carriers:
- We use Royal Mail and Evri for our UK shipments, ensuring reliable and timely delivery.
Rates:
- Shipping starts at £1.99 for UK orders.
Delivery Time:
- Standard delivery times are typically within 3 days, but please allow up to 7 days for your order to arrive.
International Shipping:
Global Delivery:
- We offer worldwide shipping, allowing you to shop our products from any location.
Rates:
- International shipping starts at £5.98.
Delivery Time:
- While we aim for a 3-day delivery window, international shipping can vary. Please allow up to 28 days for delivery, especially during peak seasons or due to customs delays.
Tracking Your Order:
Order Confirmation:
- After placing your order, you will receive an email confirmation with a tracking number.
Tracking:
- Use the provided tracking number to monitor the status and location of your order in real time.
Shipping FAQs:
What if My Order Doesn't Arrive?
- If your order hasn't arrived within the expected timeframe, please contact us. We will investigate and resolve any shipping issues as quickly as possible.
Do You Ship to PO Boxes?
- Unfortunately, we cannot deliver to PO Box addresses.
Customs and Import Taxes:
- For international orders, the recipient is responsible for any customs or import taxes that may apply.
Note:
- Please ensure your shipping address is accurate to avoid delays.
- During peak seasons, shipping times may be longer than usual.
- In small print: Shipping times are estimates and subject to change due to factors beyond our control. We appreciate your understanding.
Need more help with your shipping query? Contact our customer service team for assistance.